Information COVID-19

Book with ease

medium hoteles’s flexible rates are here to help you to make your reservation with complete peace of mind.
Book our Flexible Rate with an exclusive 10% discount and free cancellation policy up to 7 days before your arrival without any cost. Additionally, we also have extended the cancellation period at our standard rate, so you can now plan your next trip with ease.


Manage your reservations

If you have a non-refundable reservation made through our website and it is affected by a temporary closure of the hotel or by travel restrictions in your country, we offer you the possibility of postponing the travel date without any charge until December 31, 2021. In a room with the same characteristics and /or agreeing to pay a possible rate difference without any management fee.

To manage the change, contact the hotel through the email that appears on the page / file of the same, or through our reservations department:


Enjoy safely

In response to Covid19, we have taken additional health and safety measures at all of our hotels to keep our guests and employees safe:

  • We have provided our workers with Personal Protective Equipment (EPI) and certified training courses in hygiene standards and prevention of the spread of the coronavirus.
  • Strengthening of the cleaning staff and the frequency of disinfection of rooms, common areas, private areas of the hotel and objects of common use.
  • We are using cleaning products recommended specifically for disinfecting COVID 19.
  • We have made available hand sanitizer solution dispensers for customers in common areas for their use.
  • We extended service hours to guarantee capacity and safety distances between clients.